REFUND POLICY

Every product that you purchase from PlushZone.com must be free of defects, or you may return it immediately to PlushZone.com for a prompt exchange, refund or credit. Contact customer service via email at customerservice@plushzone.com

Please include daytime telephone number. We will contact you within 48 hours, but usually within 12 hours.

PlushZone.com will replace or refund the purchase price of any damaged item, provided the customer notifies us within 48 hours of receipt of damaged item, and follows the specific insurance claim procedure of the respective carrier and plushzone.com. This typically includes pick-up and inspection of the item and all original packing materials by the carrier, return of damaged item to us, and filing of claim paperwork. PlushZone.com will replace the item or refund the purchase price to the customer prior to PlushZone.com being reimbursed by the carrier, providing that the customer follows the specific procedures provided by plushzone.com  at the time of notification of receipt of damaged merchandise. Returning of merchandise directly to PlushZone.com by the customer without authorization voids any refund or replacement.

PlushZone.com reserves the right of choice of refund method, including Money Order and Company Check.

In the case of an authorized return of merchandise that is found not to be defective, a restocking fee of not less than 25% of the purchase price will be deducted from any refund.

If non-defective merchandise is returned, and found to be used, and not in resalable condition, no refund will be issued.

Shipping costs in regard to purchases, and incurred by customers are not refundable.